Refund policy

At Maxoin, we are committed to providing you with premium products and a seamless global shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

Please review our return and refund guidelines below.

1. The 30-Day Guarantee

We offer a 30-day return policy. You have 30 days from the date your item is delivered to request a return. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, unwashed, and in the exact same condition that you received it.

  • Packaging: It must be in its original packaging with all tags, manuals, and accessories included.

  • Proof of Purchase: A receipt, order number, or proof of purchase must be provided.

Non-Returnable Items: For hygiene, safety, and logistical reasons, the following items cannot be returned:

  • Intimate or sanitary goods, health and personal care items.

  • Customized or personalized products.

  • Gift cards and downloadable software products.

  • Items marked as "Final Sale."

3. How to Initiate a Return (Important)

Please do not send your purchase back to the manufacturer or the address listed on the original shipping label.

To start a return, follow these steps:

  1. Email our support team at support@maxoin.com with your Order Number and the reason for the return.

  2. If your item arrived damaged or defective, please attach clear photos or a short video of the issue.

  3. Once your return is approved, our team will provide you with a specific Return Merchandise Authorization (RMA) number and the exact return shipping address nearest to your location.

  4. Securely pack the item and ship it to the provided address.

4. Return Shipping Costs

As an international retailer, our products are shipped globally.

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item, unless the item received was incorrect, damaged, or defective upon arrival.

  • Non-Refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

  • Tracking Recommendation: If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Damages, Defects, and Order Issues

Please inspect your order immediately upon reception. If the item is defective, damaged in transit, or if you received the wrong item, contact us at support@maxoin.com within 48 hours of delivery. We will evaluate the issue and immediately arrange for a free replacement or a full refund.

6. European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must still be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

7. The Refund Process

Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and your bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at support@maxoin.com.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.