Shipping policy

Last Updated: 29 July, 2026

At Maxoin, we leverage a global fulfillment network to bring you premium products from around the world. Please review our shipping policy below to understand our processing times, delivery estimates, and international shipping protocols.

1. Order Processing Time

All orders are subject to a processing period before they are dispatched.

  • Standard Processing: Orders are typically processed, verified, and packaged within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a separate notification email with tracking information as soon as your order has been shipped.

  • Please note that order processing time is separate from the shipping transit time.

2. International Shipping Destinations and Estimates

We are proud to offer worldwide shipping, with a primary focus on the United States, United Kingdom, Canada, Australia, and the European Union.

Because our inventory is stored in multiple international warehouses to expedite global delivery, transit times can vary based on your location and the specific product ordered.

Estimated Transit Times:

  • United States: 7 to 14 business days

  • United Kingdom: 7 to 12 business days

  • Canada: 10 to 15 business days

  • Australia & New Zealand: 10 to 15 business days

  • Rest of the World: 10 to 20 business days

Note: The above timeframes are estimates and do not include our 1-3 day processing time. While we strive to meet these delivery windows, occasional delays caused by international customs processing, local postal logistics, or severe weather are beyond our control.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number(s).

  • You can track your order directly on our website via the [Insert Link to "Track Order" Page] page or through the carrier's website.

  • Tracking Updates: Please allow up to 48 to 72 hours for the tracking information to become active in the carrier's global system. If your tracking number shows no updates immediately, your package is still in transit.

5. Multiple Packages (Split Shipments)

To ensure you receive your items as quickly as possible, orders containing multiple items may occasionally be dispatched from different global warehouses. If this happens, you will receive multiple tracking numbers, and your items may arrive in separate packages on different days. You will not be charged any additional shipping fees for split shipments.

6. Customs, Duties, and Import Taxes

As a globally operating business, your order may be subject to import duties, taxes (including VAT), and customs fees upon arrival in your destination country.

  • Maxoin is not responsible for these charges.

  • All import taxes, duties, and customs fees are the sole responsibility of the customer. We cannot predict what these charges may be, as customs policies vary widely from country to country.

  • If you refuse to pay these charges and your package is returned to us, we will deduct the original shipping cost and any return fees from your refund.

7. Incomplete or Incorrect Addresses

Please ensure that your shipping address is entered completely and accurately at checkout.

  • Maxoin is not responsible for packages that are delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

  • If you realize you have made an error in your shipping address, please contact us immediately at support@maxoin.com. We will do our best to update the information, provided the order has not already been processed and shipped.

8. Lost or Stolen Packages

Once a package has been handed over to the shipping carrier and is marked as "Delivered" to the address provided, Maxoin's liability ceases. We are not responsible for lost or stolen packages post-delivery. If your tracking indicates that your package was delivered but you have not received it, please check with neighbors, building management, or your local post office before contacting our support team for further assistance.

9. Contact Us

If you have any questions regarding our shipping times, your specific order, or need assistance with tracking, our dedicated support team is ready to help.

  • Email: support@maxoin.com

  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)